Purchases, delivery and refunds
Operated by HUMANIZER.COM LLC, a New York limited liability company, PO Box 724, Lynbrook, NY 11563, USA.
This page sets out sections 2.9 and 2.10 of Supplement 2 (Gravity Press) of our Supplemental Terms, which are part of our Terms of Service (https://gravity-press.com/terms).
Gravity Press (gravity-press.com and gravitypress.org) is a storefront and marketplace. Sellers design products such as books, notebooks and planners, set their own prices, and sell them. Today, every Gravity Press purchase is a digital file (PDF) that you download. We do not currently print or ship physical items. If we offer printed items in future, we will update these terms before we do.
2.9 Buying on Gravity Press
You must be at least 18 to buy. By placing an order you agree to these terms and the Terms.
What you are buying. Every Gravity Press purchase is a digital file (PDF) that you download after payment. Nothing is printed or shipped to you.
Orders. An order is accepted when your payment is accepted. We may cancel and refund an order if the file cannot be delivered, if the product is removed, or if we suspect fraud.
Price. You see the price before you pay.
Taxes. We do not currently add sales tax to Gravity Press purchases. If we start to collect sales tax or a similar tax, it will be shown at checkout before you pay.
Payment. Payments are processed by Stripe. We do not see or store your full card details.
Delivery. After payment you can download your file. Signed-in buyers can find their orders under Orders. If you buy without an account, the page shown after payment gives you a private link to your order and your download. Keep that link: we do not send it by email.
Defective files. If your file is missing, will not open, or does not match the product page, contact us within 30 days of purchase through Help and Support on gravity-press.com, or email [email protected] with "Gravity Press order" in the subject line. Include your order number and a description of the problem. We will replace the file or refund you.
No change-of-mind refunds. Digital files cannot be returned once delivered, so we do not give refunds because you changed your mind. This does not limit any right you have under the law that cannot be waived, which still applies.
Problems with an order. Please contact us first, using Help and Support or [email protected] with "Gravity Press order" in the subject line. We will try to resolve it quickly. If we cannot, the dispute section of the Terms applies, including its informal-resolution step. Please contact us before starting a payment dispute with your bank, so we can fix it faster.
2.10 What we share with Stripe
We send Stripe the payment and contact details needed to take payment (for a purchase without an account, this includes the email address you give us), and, for sellers, the information Stripe needs to pay you. Stripe handles this under its own terms and privacy notice. Details of what we collect, why, who receives it, and how long we keep it are in the Privacy Policy (https://gravity-press.com/privacy).